Job Description

• Regular ongoing communication with the property team, landlords and tenants. 
• Address rental arrears, maintenance issues and other property needs efficiently. 
• Answer all phone and e-mail rental enquiries in a timely manner. 
• Advertisements of rental apartments in the correct timeframe to minimise downtime for clients. 
• Process tenancy applications and approve or deny applicants. Liaise with the client regarding this to keep them fully briefed on the situation regarding their property. 
• Complete and file relevant paperwork to maintain an organized and systematic work environment. 
• Lodging/ reimbursement of bonds within the required timeframe as specified by the RTBA
• Communicate and update all owners accordingly upon all relevant matters associated with their property and/or tenants. 
• Conduct routine inspections and entry/ exit condition reports as required. 
• Attend to maintenance issues as required. 
• Handle and resolve complaints and emergencies as they arise. 
• Ensuring all move-outs and tenant transitions are smooth. This may include reports, repairs, owner communication, new advertisements etc. 
• Staying up to date with current RTBA Rules and Regulations and changes to maintain full compliance with all relevant rules, regulations and restrictions. 
• If required from time to time, cover the duties of a front desk clerk in the absence of one or if requested by the Manager. 
• Any other reasonable duties as requested by the Management.