Reporting directly to the General Manager, the role is responsible for:

• Overseeing the cleaning of guest rooms ensuring thorough inspection and that standards of cleanliness and guest comfort are maintained to the highest level according to our company standards.
• Ensuring that room cleaning productivity is monitored closely and maintained.
• Establishing and maintaining cost control systems for staff, linen inventories, cleaning, and guest supplies.
• Training of all staff to use equipment and cleaning chemicals safely and correctly.
• Oversee the correct storage and control of all cleaning in line with the environmental procedures and the approved chemical register.
• Effective communication within the Department, Front Office, and guests by providing updates on changes to strive for consistent improvement to guest satisfaction and team performance.
• Report maintenance requirements for guest accommodation and public areas to the General Manager, monitoring to ensure prompt action has been taken.
• Administrative tasks such as rostering, approving timesheets, recording and accurately storing lost property and keeping all storage areas secure and locked.