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General Manager - Ruby Gold Coast

29/10/2024
30/11/2024
Award Free
Gold Coast
Administration

Who we are 

CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond. 

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.  

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution. 

Job Description

Key Responsibilities Include:  

  • Manage on-going profitability of the property, ensuring financial and guest satisfaction targets are met and exceeded.
  • Ensure full compliance to building and Hotel operating controls, SOP’s, policies, procedures, and service standards.
  • Responsible for compliance with trust accounting legislation and all Australian Laws pertaining to the operation. 
  • Liaise with Owners regarding their properties, ensuing maximum returns and Owner satisfaction.
  • Develop and maintain an effective relationship with the Body Corporate Committee and Strata Manager. Attending Body Corporate meeting as required.
  • Ensure upkeep of Body Corporate common areas as per the Caretaking Agreement subject to the specific property.
  • Strong passion for creating workplace culture - including motivating, training and developing staff.  
  • Maintain excellent product and service standards.

Desired Skills and Experience

To be successful in this role, you MUST have: 

  • Knowledge / experience in strata building management an advantage. 
  • Minimum 2 years previous experience as an Executive Assistant Manager/ Operations Manager or General Manager within a hotel.  
  • Demonstrated exceptional financial and revenue management ability. 
  • Confidence in your capability to build strong relationships, effectively resolve difficult situations and implement solutions that improve the service levels and financial results of the business. 
  • A commitment to providing an exceptional experience for your guest. 
  • Exceptional leadership skills with demonstrated results in developing and motivating team. 
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