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Front Office Supervisor - South Brisbane

15/06/2026
31/07/2026
Annualised Salary
Brisbane
Front Office

Who we are 

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

Job Description

Key Responsibilities

  • Supervise the daily operations of the Front Office Department.
  • Lead and support Front Office team members to deliver exceptional guest service.
  • Handle guest enquiries, feedback, and complaints in a professional and timely manner.
  • Assist with arrivals, departures, room allocations, and VIP guest requirements.
  • Monitor cash handling, key control, and compliance with operational procedures.
  • Support the preparation of rosters and workforce planning requirements.
  • Conduct team briefings and communicate important operational updates.
  • Assist with onboarding, training, coaching, and development of team members.
  • Ensure compliance with company policies, procedures, and service standards.
  • Work collaboratively with Housekeeping, Maintenance, Reservations, and other departments to ensure a seamless guest experience.
  • Promote a positive workplace culture focused on teamwork, accountability, and continuous improvement.

Desired Skills and Experience

Skills & Experience Required

To be successful in this role, you will possess:

Essential

  • Previous experience in a Front Office, Guest Services, or Hotel Reception leadership role.
  • Strong knowledge of hotel front office operations and guest service standards.
  • Excellent communication and interpersonal skills.
  • Proven ability to lead, motivate, and develop team members.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to work efficiently in a fast-paced hospitality environment.
  • High level of attention to detail and organisational skills.
  • Sound computer literacy and experience using hotel property management systems.
  • Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
  • Full Australian working rights.
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