CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.
Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.
We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.
Job Description
We are seeking an experienced and customer-focused Duty Manager to join our Front Office team at Brisbane Skytower.
About the Role
Reporting to the Front Office Manager, the Duty Manager plays a key leadership role in supporting the smooth daily operation of the Front Office department within a high-volume apartment-hotel and strata building environment.
This role requires a hands-on leader who can support the team, manage guest and resident enquiries, respond to operational issues, and work closely with Housekeeping, Maintenance, Facilities Management, Security, and other key stakeholders to ensure a professional and consistent service experience.
The successful candidate will be expected to work a flexible rotating roster, including weekends, public holidays, evening shifts, and occasional overnight shifts where operationally required to support the Night Team.
Key Responsibilities
Lead, supervise, support, and coach Front Office team members during daily operations
Oversee guest check-in and check-out processes, service recovery, and shift outcomes
Handle guest, resident, owner, and stakeholder enquiries in a calm and professional manner
Manage escalated complaints, incidents, and operational issues with clear communication and follow-up
Support the Front Office Manager with roster planning, workforce coverage, team performance, and daily task allocation
Conduct effective shift briefings and handovers to ensure continuity across AM, PM, and Night shifts
Monitor reservations, arrivals, departures, room allocations, upgrades, and operational readiness
Work closely with Housekeeping and Maintenance to manage room status, defects, out of order rooms, and guest-impacting issues
Liaise with Facilities Management, Security, contractors, and building stakeholders where required
Support the safety, security, and presentation of the property, including common areas and guest-facing facilities
Assist with onboarding, training, coaching, and development of Front Office team members
Promote compliance with company policies, procedures, WHS requirements, privacy obligations, and incident reporting standards
Support revenue and guest experience outcomes through upselling, service consistency, and operational efficiency
Contribute to a positive, professional, and accountable team culture
Desired Skills and Experience
About You
To be successful in this role, you will demonstrate:
Previous experience as a Duty Manager, Front Office Supervisor, Assistant Manager, or similar hospitality leadership role
Experience in hotel, serviced apartment, apartment hotel, or mixed-use strata building operations
Strong leadership skills with the ability to guide, support, and develop team members
Excellent guest service, communication, and conflict resolution skills
Confidence in managing complaints, incidents, and operational escalations
Strong organisational skills and the ability to prioritise in a busy environment
Sound understanding of hotel operations, reservations, room allocations, and daily front office procedures
Ability to work collaboratively with Housekeeping, Maintenance, Security, Facilities Management, and external contractors
Professional presentation and a calm, solutions-focused approach
Ability to work a flexible rotating roster, including weekends, public holidays, evening shifts, and occasional overnight shifts as required
Experience using a property management system is highly regarded
Desirable Experience
Previous experience in a large apartment hotel or strata-titled accommodation environment
Knowledge of building access systems, incident reporting, contractor escalation, and resident/owner communication
Experience supporting night audit or overnight hotel operations
Familiarity with RMS or similar PMS platforms
What We Offer
Opportunity to work in one of Brisbane’s landmark high-rise properties
Exposure to both hotel operations and strata building operations
Supportive team environment with hands-on leadership involvement
Opportunity to develop leadership, stakeholder management, and operational decision-making skills
Career development opportunities within a growing accommodation group