Who we are
CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.
Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.
We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.
About the Role
This role is responsible for overseeing daily front office operations, ensuring seamless guest experiences, and supporting the performance and development of the Front Office team.
Key Responsibilities
- Supervise day-to-day front office operations, including reception, reservations, and guest services
- Lead, support, and coach Front Office team members to deliver exceptional customer service
- Handle guest enquiries, feedback, and complaints in a professional and timely manner
- Greet and assist VIP guests, ensuring personalised service delivery
- Assist in roster preparation to ensure effective staffing levels
- Monitor cash handling, credit transactions, and adherence to financial procedures
- Ensure compliance with company policies, procedures, and brand standards
- Conduct regular inspections of public areas and front office operations
- Support recruitment, onboarding, and ongoing training of team members
- Maintain strong communication across departments to support hotel operations
- Promote and maintain workplace health and safety standards at all times