Key Responsibilities

Operational Leadership

· Lead daily maintenance operations, encompassing both preventative and reactive tasks.

· Develop, implement, and meticulously manage the hotel’s maintenance schedule through the Property Management System (PMS).

· Supervise and support Maintenance Officers, ensuring the timely and high-quality execution of their duties.

· Conduct regular inspections and rounds to monitor the condition of Mechanical, Electrical, and Plumbing (MEP) systems, aligning with caretaking responsibilities.

· Promptly identify faults or potential issues and initiate repair work to minimize downtime and disruption.

· Maintain comprehensive and accurate documentation of all maintenance activities, schedules, and asset servicing records.

· Manage after-hours maintenance procedures, ensuring critical issues are promptly resolved or escalated.

Asset & Facilities Management

· Ensure the effective and efficient functioning of all equipment and building systems, including HVAC, water reticulation, lighting, lifts, and fire safety systems. Coordinate seamlessly with Navaska (Facilities Management team) and relevant contractors.

· Develop and maintain an accurate asset register, overseeing lifecycle planning for major equipment as part of the caretaking responsibilities.

· Ensure the safe and proper storage, use, and maintenance of all tools, materials, and supplies.

Contractor and Vendor Management

· Act as the primary liaison for external contractors and service providers for specialized repairs and maintenance.

· Rigorously review contractor performance, ensuring strict compliance with Workplace Health and Safety (WHS) regulations and hotel standards.

· Coordinate and manage contractor access to work sites.

People and Culture

· Lead by example, fostering a departmental culture rooted in accountability, teamwork, and mutual respect.

· Facilitate regular team meetings and toolbox talks, providing relevant updates and essential safety briefings.

· Support the onboarding and ongoing training of Maintenance Officers, ensuring completion of all mandatory training.

· Champion diversity, inclusion, and positive working relationships across all departments.

Customer Service

· Respond promptly and efficiently to maintenance requests from guests and other departments to minimize disruption and enhance satisfaction.

· Communicate clearly and professionally with guests and staff, consistently upholding high service standards.

· Ensure public areas and guest facilities are immaculately presented at all times.

Financial and Risk Management

· Assist in the meticulous preparation and effective management of the maintenance budget.

· Proactively monitor resource usage, identifying opportunities to reduce unnecessary costs and waste.

· Evaluate the financial impact of repair and maintenance decisions to ensure cost-effectiveness.

· Ensure all expenditure adheres strictly to Song Group procurement and cost control guidelines.

Workplace Health & Safety (WHS)

· Lead WHS compliance within the department, ensuring all work is performed in strict accordance with legal and company safety standards.

· Actively participate in risk assessments, safety audits, and emergency response drills.

· Promptly report hazards, near misses, and incidents, ensuring corrective actions are taken without delay.

· Ensure all staff and contractors strictly adhere to safe work practices, proper manual handling procedures, and the correct use of Personal Protective Equipment (PPE).

Systems, Compliance & Confidentiality

· Ensure unwavering compliance with hotel systems, policies, brand standards, and all regulatory obligations.

· Maintain up-to-date records as required by legislation or company policy (e.g., maintenance logs, contractor induction forms, permits).

· Strictly maintain confidentiality of all sensitive or proprietary company, guest, and team member information.

· Develop and maintain a strong working knowledge of the Flexkeeping app, RMS software, and other relevant systems.

Other Duties

· Actively attend and contribute to departmental and leadership meetings.

· Participate in property projects, renovations, or capital upgrades as required.

· Support sustainability initiatives, including energy and water efficiency improvements.

· Undertake any other reasonable duties as assigned by the General Manager.

Key Competencies

· Leadership and Team Management: Ability to inspire, develop, and effectively lead a maintenance team.

· Technical Knowledge of Building Systems: In-depth understanding of MEP, HVAC, fire safety, and other critical hotel systems.

· Time Management and Prioritization: Exceptional ability to manage multiple tasks, set priorities, and meet deadlines.

· WHS and Risk Awareness: Strong commitment to safety and proactive identification and mitigation of risks.

· Communication and Interpersonal Skills: Clear, professional, and effective communication with diverse stakeholders.

· Problem Solving and Decision Making: Aptitude for identifying issues, analyzing solutions, and making sound decisions.