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Guest Service Agent

19/03/2025
30/04/2025
Annualised Salary
Melbourne
Front Office

Who we are 

CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond. 

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.  

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution. 

Job Description

Job Description: 

  • Ensure the smooth check-in and check-out of all guests.
  • Accommodate the requests and needs of all guests, make recommendations, and upsell rooms and related services.
  • Process payments and process reservation enquiries.
  • Greet and assist clients, residents, contractors, staff, and visitors, ensuring a positive experience.
  • General reception duties such as receiving incoming calls and emails, directing enquiries efficiently.
  • Assist residents with services similar to those provided by concierges, including providing building information, parcel handling, building announcements and facilitating repairs if required.
  • Proactively communicate any guest feedback to the Duty Manager to ensure 100% guest satisfaction.
  • Monitoring the safety and security of the hotel.

Desired Skills and Experience

Desired Skills and Experience: 

  • Candidate must have full working rights 
  • 6 Months' experience as a Guest Service Agent or receptionist in a hotel is desirable but not essential.
  • Proficiency in Mandarin (spoken) is required 
  • Exceptional customer service skills, communication, and time management skills
  • A friendly and outgoing personality
  • Proven ability to work unsupervised.
  • Flexibility to work weekends and evening shifts including public holidays.
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